Welcome! The Citizen Self Service (CSS) portal provides an additional option for citizens to pay their General Billing invoices. Click on the Citizen Self Service link on the left side of this page to access the CSS portal login page. If this is your first time visiting the CSS portal to manage your billing, you will need to create a self-service user id and then link it to your customer account. From the CSS portal login page, click on the Register link to start the Citizen Self-Registration process. Once your registration is completed, you will have the opportunity to link your self-service user id to your customer account. You will need a copy of your current billing statement to complete the registration process.

Read the Citizen Self Service User Guide for more information on how to register, link to your account and manage your billing.

If you are having trouble accessing the CSS portal, contact the Financial Services Collections division at collectionsstaff@greenvillenc.gov or 252-329-4884, Monday through Friday during the business hours of 8:00 AM to 5:00 PM and excluding holidays. Read the City of Greenville's Privacy Policy before using this site.

Refund Policy - Payments rendered through this service are non-refundable. In the event of a duplicate payment, please contact the Financial Services Collections division at collectionsstaff@greenvillenc.gov or 252-329-4884.

There is a $1.50 convenience fee on all credit card transactions processed via the Citizen Self Service site.